Why we need to collect personal information
Cloudhouse may collect personal information about you and others including names, addresses, phone numbers and other contact details. We may also collect details of the age, sex and other personal information about you or others.
This personal information is collected so we can:
Conduct our business and provide our services in a professional and efficient manner.
Provide or offer you or others services or other benefits.
Identify our clients, potential clients and their representatives.
If we are not provided with all the personal information we request, we may be unable to act for, or do business, with you or others.
Where possible, we will collect personal information directly from the individual concerned.
Cloudhouse may collect personal information when:
We are contacted about our services, in person, over the phone or by the internet.
We are instructed to provide accounting or consulting services to you or others.
During the course of a dealing or proceedings involving a client.
The personal information of our clients, or their representatives, will usually be recorded or updated on our computer database. Otherwise, personal information will be kept on the file involving the matter in which the individual concerned is involved or for whom the personal information was collected.
Any additional purpose for the collection (not included in this policy) will be identified when we collect the personal information, or as soon as practicable afterwards.
Residents in the European Economic Area
If you are a resident in the European Economic Area, you have the following rights in relation to your personal information (where applicable):
Access. You have the right to request a copy of the personal information we are processing about you. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.
Rectification. You have the right to have incomplete or inaccurate personal information that we process about you rectified.
Deletion. You have the right to request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you.
Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
To whom does Cloudhouse disclose personal information?
Except where indicated above, Cloudhouse will not disclose personal information to a third party unless:
The disclosure is for the primary purpose for which the information was collected.
The individual concerned has consented to the disclosure.
The disclosure is permitted, required or authorised by, or under, law.
Cloudhouse never discloses personal information to a third party for the purpose of allowing them to direct market their products or services to an individual unless the individual has expressly consented to this disclosure.
Cloudhouse requires written confirmation of a request to be removed from our marketing list.
How do we keep your personal information secure?
The protection of personal information is a priority for Cloudhouse.
We are committed to maintaining:
Safeguards to protect personal information against unauthorised use, disclosure, access, alteration, destruction and accidental loss.
Personal information is stored securely and access is restricted to authorised personnel only. Our computer systems require access passwords, and these are kept secure by our personnel.
Contacting Us
Our site permits you to reach out to us via our Contact Us forms. If you wish to receive additional information provided on our website, we ask you to provide certain information such as your name, email address and business contact information. We store this information and use it to respond to your inquiries.
In addition, from time to time, Cloudhouse may send you details of products and services which we think may be of interest to you, but we will only do this if you have indicated that you wish to receive such communications.
Complaint resolution
Cloudhouse is committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy, please speak with Bronwyn Wandell bronwyn@cloudhouse.consulting so we have an opportunity to resolve the issue to your satisfaction.
Further information relating to privacy and your rights can be obtained from the website of the Office of the Australian Information Commissioner.
From 01 August 2024 as a Tax Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:
1. Matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service from 1 July 2022 onward include the following:
None Applicable
2. The Tax Practitioner’s Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register
3. If you have a complaint about our Tax Agent services, you will need to contact your Accountant in the first instance with details by email. If they are unable to resolve your complaint within 3 business days, please contact Bronwyn Wandell - Director by email bronwyn@cloudhouse.consulting
4. Your complaint will be investigated by the Director / a staff member who is not involved in the subject matter of the dispute where possible. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process.
5. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint.
6. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.
Disclaimer
The information contained and accessed on this site (the “Site”) is provided by Cloudhouse for general guidance and is intended to offer the user general information of interest. The information provided is not intended to replace or serve as substitute for any accounting, tax or other professional advice, consultation or service. You should consult with a professional from Cloudhouse in the respective accounting, tax or other professional area.
Cloudhouse does not guarantee or warrant the Site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the information is provided “as is” without warranties of any kind, express or implied, including accuracy, timeliness and completeness. In no event shall Cloudhouse, its related directors or employees be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages whatsoever (including, but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to contract, negligence or other tortuous actions, arising out of or in connection with the Site, any content on or accessed by use of the Site, or any copying, display or other use hereof.
Cloudhouse is obligated to protect its reputation and trademarks and reserves the right to request removal of any link to our website.